Shipping Information
Get Your Home Essentials Fast!
We know you can't wait to get your hands on those amazing casa & beyond goodies, and neither can we! That's why we do everything we can to ensure a smooth and speedy delivery, getting your items to you ASAP.
Order Processing
Our awesome team works hard to process all orders within 1-3 business days (Monday to Friday) of purchase. Be aware, this might take a bit longer during holidays and peak seasons.
Delivery Timeframes
You can usually expect your order to arrive within 5-12 (Monday to Friday) business days after the processing time, not including any delays with the courier.
Delivery Delays
If your delivery experiences a delay, we sincerely apologise for the inconvenience. Unfortunately, these delays often happen after your order leaves our warehouses and enters the courier network.
Cancel Order
If you wish to cancel your order, please contact our customer service team within 24 hours of placing your order. Our team will promptly confirm the cancellation.
Please note that if more than 24 hours have passed and the parcel has already been shipped, we regret that we are unable to process the cancellation.
Wrong Address
Please note Casa & Beyond does not take any responsibility for orders that are undeliverable due to an incorrect address provided by the customer. It is essential to ensure the accuracy of your shipping information to facilitate successful delivery.
Please review your order confirmation email carefully and notify us of any errors within 24 hours to ensure successful delivery. We appreciate your attention to this matter.
We're Here for You
Rest assured, our team is working hard behind the scenes to get your order to you as quickly as possible. If you have any questions, don't hesitate to contact us through our Contact Us page. Please include your order number for easy verification. Our friendly team will get back to you within 24-48 hours.
Track Your Order
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package's journey.
Free Shipping on Everything!
We're happy to offer FREE New Zealand-wide delivery on all orders, with no minimum purchase required (unless otherwise specified).
Thank you for choosing Casa & Beyond! We appreciate your business.